Mark what you genuinely offer
Cartily lets shops mark dietary options they offer, and shoppers can filter for gluten-free, vegan, dairy-free, nut-free, sugar-free, and keto options. Open your shop management area, review the dietary options, and select only those you can support with the products you actually sell. Then check your public shop page to make sure the choices reflect the current menu.
An option on your shop means a shopper may find something that fits; it does not mean every item you sell fits it. If only your brownies are vegan, say so in the brownie description. If a recipe changes or an item leaves the menu, update the dietary information rather than letting an old tag do the talking.
Use specific descriptions beside the filter
“Dairy-free chocolate cookie” is more useful than a shop-wide “dairy-free” tag alone. Explain what the item contains, how it is packaged, and whether it is made in a space that also handles an ingredient a customer may need to avoid. Do not describe a shared kitchen as allergen-free unless that is accurate and supportable.
Dietary words do not all mean the same thing. Vegan describes an ingredient choice; it does not automatically mean an item is free of wheat, soy, sesame, or nuts. A recipe made without gluten-containing ingredients is not automatically suitable for every person with celiac disease, because cross-contact can matter. The FDA defines when an FDA-regulated food may be labeled gluten-free.
Keep the direct conversation open
Put a contact route on your Cartily page that you actually monitor. A shopper with an allergy or celiac disease should be able to ask about a specific item and your preparation practices before buying. If you do not know the answer, say so. A friendly, honest “I cannot confirm that this is safe for your allergy” protects the customer better than a guess.
Cartily helps people discover shops, but it does not inspect kitchens or certify food safety. Purchases and allergy questions stay between the shopper and the seller. Your product labels must also follow the rules that apply to your food and location; a Cartily filter is not a replacement for required labeling.
Check the customer view
Search your town in Cartily and try the same dietary filter a shopper would use. Does your shop appear? When you open it, can you tell which item fits the option and how to ask a question? If the answer is unclear, add a sentence to the relevant menu item, check your photos and contact link, and review the tag again.
The goal is not to collect every possible filter. It is to help the right person find a real option—and get a straight answer before making the trip.
